Technical Support and Maintenance
A support team that acts as soon as a ticket is raised, works to clear SLAs and intervenes before issues develop. We are here 24/7, remotely and on site.
- 24/7 help desk
- Response in under 1 hour
- Proactive maintenance
- Remote + on-site
- 24/7 help desk
- Response in under 1 hour
- Proactive maintenance
One support line, defined SLAs and problems resolved before they grow
A support team that acts as soon as a ticket is raised, works to clear SLAs and intervenes before issues develop. We are here 24/7, remotely and on site.
What's Included
- 24/7 help desk
- Response in under 1 hour
- Proactive maintenance
- Remote + on-site
Our Scope
One number, a clear SLA and a proactive approach.
Help Desk
Centralized ticket management through email, phone and a support portal.
Remote Support
Immediate assistance through screen sharing and secure RMM tools.
On-Site Support
On-site support teams within and between cities when needed.
Proactive Maintenance
Monthly checklists to detect and prevent risks before they become issues.
Inventory Management
Live tracking of hardware, software, licenses and contracts.
User Onboarding
New employee setup, account creation and introductory training.
How we work
A scope that fits your needs, a clear SLA and a team ready from day one.
- 01
Needs analysis
2–3 daysUser count, locations, critical systems and existing processes.
- 02
SLA & scope definition
2–3 daysTicket categories, response times and reporting format.
- 03
Tool deployment
1 weekDeployment of RMM, the help desk portal and monitoring agents.
- 04
Team onboarding
3–5 daysUser training, contact lists and initial communication.
- 05
Live support
OngoingActive support, monthly reporting and quarterly reviews.
Who Is It For?
Three common situations where we work together.
SMEs without an IT team
A cost-effective way to access a fully equipped IT team.
External support for an existing IT team
Outsource routine work so your internal team can focus on strategic priorities.
Organizations with multiple locations
Centralized management of all branches with access to an on-site support network.
Your questions about this service
We have gathered the most frequently asked questions. If yours isn't here, get in touch.
Other services you may need
Our services work independently and deliver stronger results together.
Let's discuss Technical Support and Maintenance
Let's discuss your needs in a 15-minute discovery call and outline the right next steps for your business.